Frequently Asked Questions

What do I do if my details have changed?

Please remember to contact us if your details change, as we cannot be responsible for goods being sent to the wrong address or contact. Always remember to check your details before you finally submit your order.

Can I cancel my order?

Your order can only be cancelled if you contact us before your order has been dispatched. If you need to return an unwanted item please see our returns policy on the terms and conditions section.

Will I get notification of my order?

When you first place your order you will receive notification that it has been placed successfully. As your order progresses you may receive emails of any queries that we may need to assess these may include delays with your order, problems with charging your card etc….

Why haven’t I received an order confirmation?

The most common reason for this is a typing error with your email address. Please contact us so we can update our records and then we will be able to send you the relevant confirmations.

What payment methods can I use on the website?

Payments over the website can only be accepted by credit or debit cards and we accept all major credit and debit cards.

Can I order over the telephone?

We do not have a dedicated telephone ordering service but if you prefer to order over the telephone you may do so by phoning 01246 206866 and if there is no one available to take your order do not hesitate to leave a message and someone will call you back as soon as possible.

Do your prices include VAT?

Our prices shown include 17.5% VAT, but at the checkout you will see a breakdown of the price including and excluding the VAT and also how much the VAT is.