SALES TERMS AND CONDITIONS

PRICE AND PAYMENT

The price payable for the goods you order is as set out on our web site at the time you place your order plus any charges for shipping costs applicable and as set out in the order form. Concept Tools Ltd must receive payment for the whole of the price of the goods you order, and any applicable charges for shipping, before you order can be accepted. In the event of a price increase or reduction the price charged would be that ruling on the date of order.

RETENTION OF TITLE

Goods sold under the retention of title terms. The ownership of the goods shall not pass to the customer until full payment of the purchase price but the risk will pass on delivery.
This clause will not be overridden by any buyer's conditions of purchase and orders are accepted on this basis. Notwithstanding delivery and the passing of risk with goods, or any other of these conditions, the property in the goods shall not pass to the buyer until Concept Tools Ltd has received cleared funds payment in full the price of the goods and all other goods agreed to be sold by Concept Tools Ltd to the buyer for which payment is then due. In respect to credit card payments, in the event of a charge back, title of the goods previously purchased shall pass back to Concept Tools Ltd.

CATALOGUE DESCRIPTION

Item descriptions are given in good faith but may change without notice and do not form part of any sale contract. Images are used to give a representation of a product, and may differ from the exact model described. A customer may reject goods within a reasonable period if this is found to be the case. If this is found to be the case please contact us as soon as possible.

AVAILABILITY

While we endeavor to hold sufficient stock to meet all orders, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we may, at our discretion, supply or deliver a substituted product or refund you the price paid for such goods as soon as possible.

DELIVERY

We will deliver your goods in accordance with your order. Immediately prior to dispatch of the goods to you, title in the goods will pass to you. We aim to ship goods within 5 working days however this is not guaranteed please allow 28 days. In the unlikely event that you have not received all your goods within 28 days of the date of order you must notify us immediately. Your order may be sent in more than one parcel as some goods will be sent directly from the manufacturers. A valid signature will be required on all deliveries and collections.

RETURNS AND WARRANTYS

Concept Tools Ltd must first authorize all returns and an authorization number clearly displayed on all parcels, parcels not displaying an authorization number will not be accepted. All non-warranty returns will be at the cost of the customer. All warranty guarantees are shown in the catalogue although Concept Tools will have the final say in all warranty claims. In the case of a warranty return we will meet the cost of return but insist you use our choice of carrier.

CANCELATIONS

You may cancel your order by giving us notice of cancellation within 30 days of the date of delivery. Such notice may be given by mailing, faxing or emailing to the number or address on the website. If you are canceling because of any problem with the goods please notify us of the problem at the time of cancellation. If goods have all ready been receive by yourselves then you must return them at your own cost unless the goods are being returned because of a fault, incorrect goods, or an unsuitable substitution has been sent in which case we will meet the cost of the return but insist you use our choice of carrier.

FORCE MAJEURE

Concept Tools Ltd shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).

LIABILITY

If you have notified us of a problem with the goods, we will (at your option) either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.